(4.3 / 5)2253+ Ratings

Houzz Reviews

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Overall Rating

4.3
10 Reviews
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About Houzz

Houzz.com is an online platform that offers a wide array of home products and services. The site features an extensive selection of furniture, lighting, home decor, and more, catering to various rooms such as the living room, bedroom, kitchen, and outdoor spaces. Houzz.com also provides home improvement items, including bathroom and kitchen fixtures, hardware, and building materials. In addition to products, Houzz.com connects homeowners with professionals for home design, decorating, remodeling, and construction projects, offering a comprehensive resource for those looking to enhance their living spaces.

Houzz Pros & Cons

Pros of Houzz.com:

  • Extensive Product Listings: Houzz offers over 900 categories of home products, making it a comprehensive marketplace for home goods and furniture.
  • Design Inspiration: The site provides a catalog of design inspiration, including project photos, DIY guides, and cost information.
  • Professional Directory: The Houzz Find Professionals directory highlights local contractors, including past projects, customer reviews, and availability.
  • User-Friendly Interface: The platform is easy to use, even for those not tech-savvy, with features like ideabooks for collecting design ideas and stories.
  • Customer Service: Customer service is highly rated, with many users praising the responsiveness and helpfulness of the support team.
  • Integration with QuickBooks: Houzz Pro integrates well with QuickBooks, making bookkeeping easier for businesses.
  • Project Management Tools: Houzz Pro offers powerful project management tools, including 3D floor planners, work showcasing, and custom client dashboards.

Cons of Houzz.com:

  • Return Policy Issues: Consumers have reported difficulties with the return policy, including the need to use original packing and the deduction of shipping costs from returns.
  • Third-Party Seller Quality: The quality of third-party sellers can vary, which may lead to inconsistent experiences for buyers.
  • Review Removal Concerns: Some users have expressed concerns about review removal, which can affect the credibility of the platform.
  • Lead Quality: Some users have reported receiving hit-and-miss leads, including scam leads, which can be frustrating for businesses.
  • Complexity for Some Users: While many find the platform easy to use, some users have mentioned that certain features, like the 3D drawing tool, may be too basic for their needs.

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Houzz Customer Reviews (10)

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Borhala Sós
Borhala Sós
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Feb 12, 2023
Ferrau Brian
Ferrau Brian
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Feb 10, 2023
Johanna Eberhart
Johanna Eberhart
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Feb 9, 2023
Mary Draper
Mary Draper
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Feb 9, 2023
Janet Morales
Janet Morales
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Feb 9, 2023
Jamal Maple
Jamal Maple
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Feb 8, 2023
Robert Ells
Robert Ells
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Feb 7, 2023
Rodrigo Cardoso
Rodrigo Cardoso
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Feb 7, 2023
Claudia Shuster
Claudia Shuster
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Feb 6, 2023
Shelia Chester
Shelia Chester
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Feb 6, 2023

Houzz Customer’s Q&A

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Houzz Features and Benefits

Houzz.com is a platform that offers a variety of features and benefits for home improvement and design:

Key Features:

  • Idea Books: Allows users to create personalized ideabooks to save and organize favorite designs.
  • Product Showcasing: Businesses can create and manage product listings within the platform.
  • Community Interaction: A vibrant community of users, including homeowners, professionals, and enthusiasts.
  • Marketing Tools: A suite of marketing tools designed to enhance a brand's reach and visibility.
  • 3D Floor Planner: Enables users to visualize project plans to clients.
  • Estimate Templates: Built-in costs for preparing estimates.
  • Invoicing with Templates: Simplifies the invoicing process.
  • Built-in Payment Processing: Facilitates transactions between businesses and clients.
  • Customer Dashboard/Portal: Provides a space for customers to interact with businesses.
  • Built-in Website Builder: Allows businesses to create their own websites within the platform.

Benefits:

  • Find Inspiration: Users can find inspiration for home renovation or interior design projects.
  • Connect with Professionals: Users can connect with professionals in the industry for expert guidance and quality work.
  • Access a Wide Range of Products: The marketplace offers a wide range of products for home improvement and design.
  • Increased Exposure: For companies who want increased exposure, Houzz offers Houzz Pro+ with a new analytics tool.
  • Organic Search Results: Houzz ranks well in organic (unpaid) search results, increasing visibility for businesses on the platform.

Remember, the right platform for you depends on your specific needs and circumstances. Enjoy exploring Houzz!

Houzz Pricing

Houzz Pro offers several pricing plans, with the starting price varying slightly depending on the source:

  • Starter Plan: $65 per month (Capterra, SaaSworthy) or $70 per month (Creactive Inc.)
  • Essential Plan: $75 per month (Capterra, TrustRadius) or $99 per month (Creactive Inc.)
  • Pro Plan: $149 per month (SaaSworthy) or $199 per month (Creactive Inc.)
  • Ultimate Plan: $399 per month (SaaSworthy)

Additionally, Houzz Pro offers a free trial and a free plan with limited features.

About Houzz.com Payment Method?

Houzz.com offers a variety of payment methods to accommodate the needs of its users. Customers can choose to pay via credit card, ACH/bank transfer, or use Afterpay for installment payments. For professionals using Houzz Pro, there's also the option to receive payments through Apple Pay and Google Pay. The platform allows customization of payment preferences on a company level or project level, enabling businesses to define acceptable payment methods based on transaction amounts. This flexibility helps manage transaction fees effectively and provides convenience for both clients and service providers.

Houzz FAQs

FAQ

Houzz Alternatives

Here are some alternatives to Houzz.com:

  1. Housebeautiful.com
  2. HGTV.com
  3. Apartmenttherapy.com
  4. Lowes.com
  5. Bobvila.com
  6. Sweet Home 3D
  7. pCon.planner
  8. Room Arranger
  9. Ashampoo Home Design
  10. DreamPlan

Each of these platforms offers unique features and may be a good fit depending on specific needs and circumstances. Enjoy exploring these alternatives!

FAQ

How To Open A Houzz Account?

To open an account on Houzz.com, follow these steps:

  1. Visit the Houzz website.
  2. Click on the "Join Now" button usually located at the top right corner of the homepage.
  3. You will be prompted to enter your email address and create a password. Alternatively, you can continue with your Google or Apple account.
  4. After entering the required information, click on the "Join Now" button.
  5. You will be asked to agree to Houzz's Terms of Use and Privacy Policy before your account is created.

Remember, if you forget your password, there is a "Forgot your password?" link on the login page. If you can't login to your Houzz account, visit the Houzz Help articles for assistance. Enjoy exploring your dream home ideas on Houzz!

FAQ

Does Houzz offer free shipping on all products?

No, free shipping is only available on products that are marked with a "Free Shipping" badge or if the total cost of the products in your order is more than $49.
FAQ

Are there any exclusions to Houzz’s free shipping policy?

Yes, products shipped to Alaska, Hawaii, Puerto Rico or other US territories, or Canada are not eligible for free shipping.
FAQ

Do faster shipping options such as 2-day shipping or white glove service incur additional charges?

Yes, these shipping options may incur additional charges even if your Houzz order qualifies for free shipping.
FAQ

Can I cancel an Houzz order after placing it?

Yes, you may cancel an order within 30 minutes after placing the order by visiting the Your Orders page and selecting the "Cancel Order" button for the order.
FAQ

Can I return an Houzz item if I'm not satisfied with it?

Yes, you can initiate a return within 30 calendar days of delivery for a refund, as long as the item is in its original condition and packaging.
FAQ

About Houzz.com Prices and Cost?

Houzz.com provides a range of pricing plans for its professional services, catering to various business needs. The Starter plan is priced at $85 monthly or $52/month annually, the Essential plan at $129 monthly or $85/month annually, and the Pro plan at $199 monthly or $137/month billed annually. For larger firms, the Ultimate plan costs $499 monthly or $399/month annually. These plans offer features like project management, financial reporting, and marketing tools, with the option for additional users at a cost. Houzz.com also provides cost estimates for home renovation and repair projects, helping users budget for their next home remodeling and repairs.

FAQ

About Houzz.com Popular Products and Services?

Houzz.com is renowned for its extensive collection of home design and remodeling ideas, providing inspiration across various categories such as kitchen, bathroom, bedroom, and living spaces. Popular services include connecting homeowners with professionals like contractors, interior designers, and architects for projects ranging from simple renovations to complete home makeovers. The platform also features a vast product marketplace offering items like furniture, lighting, home decor, and more. For those looking to improve their homes, Houzz.com offers resources for construction, renovation, finishes, fixtures, landscaping, outdoor systems, and appliances. The site's user-friendly interface allows for easy navigation to shop by department, explore professionals near you, and browse ideas by room or style.

FAQ

Houzz.com Return Policy?

Houzz.com has a comprehensive return policy that allows for most items to be returned within 30 days of delivery. Items must be in unused condition and include all original product inserts and accessories, and must be returned in the original packaging. For items delivered via freight, such as large furniture, returns must be initiated within 5 days if the item is damaged. The return process can be started from the Your Orders page on the Houzz profile. As for the shipping policy, Houzz offers free shipping on products marked with a "Free Shipping" badge or if the total cost of the products in an order is more than $49, with some exclusions. This applies to regular ground shipping within the contiguous United States. Additional charges may apply for other shipping options or locations outside the contiguous US.

FAQ

What are the customer reviews for Houzz.com?

Customer reviews for Houzz.com vary widely across different platforms. On Trustpilot, Houzz has a great rating with a majority of 5-star reviews, highlighting reliable service, prompt customer support, and fast shipping. However, some customers have expressed concerns about aggressive email marketing and issues with payment processing for professionals. ConsumerAffairs shows a lower rating, with customers reporting dissatisfaction with the return policy and experiences with third-party sellers. Reviews on Sitejabber indicate that most customers are generally satisfied, frequently mentioning a great experience and perfect condition of products. The Better Business Bureau (BBB) profile for Houzz has a lower average customer review score, with several complaints closed in the last years. Overall, while many customers seem to have a positive experience with Houzz, there are notable concerns regarding certain aspects of their service.

FAQ

What are the features included in Houzz.com's pricing plans?

Houzz.com offers several pricing plans with a range of features designed for home design and remodeling professionals. The Starter plan includes basic tools for estimates, proposals, invoicing, and a CRM system. The Essential plan builds on this with advanced invoicing, online payments, and financial reporting. The Pro plan adds project management features like task management, takeoffs, and selections. For larger firms, the Custom plan offers unlimited seats, support, and advanced tools. Additionally, an Advertising Package is available starting at a higher price point, providing a custom advertising program to find more clients. All plans come with a free trial and integrate with QuickBooks Online for seamless financial management.

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