Houzz Reviews

Houzz.com provides a range of pricing plans for its professional services, catering to various business needs. The Starter plan is priced at $85 monthly or $52/month annually, the Essential plan at $129 monthly or $85/month annually, and the Pro plan at $199 monthly or $137/month billed annually. For larger firms, the Ultimate plan costs $499 monthly or $399/month annually. These plans offer features like project management, financial reporting, and marketing tools, with the option for additional users at a cost. Houzz.com also provides cost estimates for home renovation and repair projects, helping users budget for their next home remodeling and repairs.

Houzz.com is renowned for its extensive collection of home design and remodeling ideas, providing inspiration across various categories such as kitchen, bathroom, bedroom, and living spaces. Popular services include connecting homeowners with professionals like contractors, interior designers, and architects for projects ranging from simple renovations to complete home makeovers. The platform also features a vast product marketplace offering items like furniture, lighting, home decor, and more. For those looking to improve their homes, Houzz.com offers resources for construction, renovation, finishes, fixtures, landscaping, outdoor systems, and appliances. The site's user-friendly interface allows for easy navigation to shop by department, explore professionals near you, and browse ideas by room or style.

Houzz.com offers a variety of payment methods to accommodate the needs of its users. Customers can choose to pay via credit card, ACH/bank transfer, or use Afterpay for installment payments. For professionals using Houzz Pro, there's also the option to receive payments through Apple Pay and Google Pay. The platform allows customization of payment preferences on a company level or project level, enabling businesses to define acceptable payment methods based on transaction amounts. This flexibility helps manage transaction fees effectively and provides convenience for both clients and service providers.

Houzz.com has a comprehensive return policy that allows for most items to be returned within 30 days of delivery. Items must be in unused condition and include all original product inserts and accessories, and must be returned in the original packaging. For items delivered via freight, such as large furniture, returns must be initiated within 5 days if the item is damaged. The return process can be started from the Your Orders page on the Houzz profile. As for the shipping policy, Houzz offers free shipping on products marked with a "Free Shipping" badge or if the total cost of the products in an order is more than $49, with some exclusions. This applies to regular ground shipping within the contiguous United States. Additional charges may apply for other shipping options or locations outside the contiguous US.

Customer reviews for Houzz.com vary widely across different platforms. On Trustpilot, Houzz has a great rating with a majority of 5-star reviews, highlighting reliable service, prompt customer support, and fast shipping. However, some customers have expressed concerns about aggressive email marketing and issues with payment processing for professionals. ConsumerAffairs shows a lower rating, with customers reporting dissatisfaction with the return policy and experiences with third-party sellers. Reviews on Sitejabber indicate that most customers are generally satisfied, frequently mentioning a great experience and perfect condition of products. The Better Business Bureau (BBB) profile for Houzz has a lower average customer review score, with several complaints closed in the last years. Overall, while many customers seem to have a positive experience with Houzz, there are notable concerns regarding certain aspects of their service.

Houzz.com offers several pricing plans with a range of features designed for home design and remodeling professionals. The Starter plan includes basic tools for estimates, proposals, invoicing, and a CRM system. The Essential plan builds on this with advanced invoicing, online payments, and financial reporting. The Pro plan adds project management features like task management, takeoffs, and selections. For larger firms, the Custom plan offers unlimited seats, support, and advanced tools. Additionally, an Advertising Package is available starting at a higher price point, providing a custom advertising program to find more clients. All plans come with a free trial and integrate with QuickBooks Online for seamless financial management.